Shipping policy

Shipping Policy

At THOMAS, we aim to deliver your order as smoothly and quickly as possible.

  1. Delivery Areas

We currently offer shipping across Egypt through trusted delivery partners.

  1. Delivery Time

Delivery time may vary depending on your location, courier availability, and order volume.

Estimated delivery time is usually within 2 to 7 business days.

Please note that delays may occur due to courier schedules, incorrect delivery details, public holidays, or circumstances beyond our control.

  1. Order Confirmation

After placing your order, our team may contact you to confirm your details before shipping.

Please make sure your name, phone number, address, and selected items are accurate to avoid delays or failed delivery attempts.

  1. Shipping Fees

Shipping fees may vary depending on your location and will be shown or confirmed before completing your order.

Shipping fees are non-refundable once the order has been shipped, unless the issue is due to a wrong or defective item from our side.

  1. Inspection Upon Delivery

THOMAS offers inspection upon delivery, allowing you to check your order before accepting it.

Please review the item carefully at the time of delivery, including the size, color, condition, and overall quality.

Once the order has been inspected, accepted, and received, returns or refunds are not available.

  1. Failed Delivery Attempts

If the courier is unable to reach you due to incorrect contact details, no response, or an unavailable address, the delivery may be delayed, rescheduled, or cancelled.

THOMAS is not responsible for delays or failed deliveries caused by inaccurate information provided by the customer.

  1. Contact

For any questions regarding shipping or delivery, please contact us through our official customer support channels.

THOMAS — refined essentials, timeless details.