Terms of service

Welcome to THOMAS. By accessing our website or placing an order, you agree to the following Terms of Service.

General

This website is operated by THOMAS. Throughout the site, the terms “we”, “us”, and “our” refer to THOMAS.

By using our website, browsing our products, or purchasing from us, you agree to comply with these Terms of Service.

Products

We aim to display our products as accurately as possible, including colors, sizes, materials, and details. However, slight differences may occur due to screen settings, lighting, or product photography.

Product availability may change without prior notice.

Orders

Once you place an order, you confirm that all information provided is accurate, including your name, phone number, address, and selected product details.

We reserve the right to cancel or refuse any order if the information provided is incomplete, incorrect, unreachable, or if the selected product is unavailable.

Pricing

All prices are listed in the currency shown on the website. Prices may change at any time without prior notice.

Any promotions, offers, or discounts are valid for a limited time and may be changed, updated, or removed without prior notice.

Shipping & Delivery

Delivery time may vary depending on your location and courier availability.

THOMAS is not responsible for delays caused by shipping companies, incorrect delivery details, failed contact attempts, or circumstances beyond our control.

Customers must provide accurate delivery information to avoid delays or failed delivery attempts.

Inspection & Exchanges

THOMAS offers inspection upon delivery, allowing customers to check their order before accepting it.

Customers are advised to carefully inspect the item, including the size, color, condition, and overall quality, before accepting the order.

Once an order has been inspected, accepted, and received, it cannot be returned or refunded.

THOMAS does not offer refunds. Exchanges are the only form of after-sales resolution available, and they are accepted only in the following cases:

- The customer received a wrong item.

- The customer received a wrong size or color.

- The item has a clear manufacturing defect before use.

Any issue must be reported immediately upon delivery, preferably before accepting the order whenever possible.

Items that have been worn, used, washed, altered, damaged, stained, exposed to perfume, or show any signs of use are not eligible for exchange.

All exchange requests are subject to review and product availability in stock.

Shipping fees are non-refundable and may apply to exchanges unless the issue is caused by a wrong or defective item from THOMAS.

Customer Responsibility

You agree not to misuse our website, provide false information, attempt unauthorized access, or use our products or services for illegal or harmful purposes.

Intellectual Property

All content on this website, including logos, images, product photos, text, designs, and branding, belongs to THOMAS and may not be copied, reused, edited, distributed, or used commercially without written permission.

Limitation of Liability

THOMAS is not responsible for any indirect, incidental, or unexpected damages resulting from the use of our website, products, or services.

Changes to Terms

We may update or modify these Terms of Service at any time. Any changes will be posted on this page, and continued use of the website means you accept the updated terms.

Contact

For any questions regarding these Terms of Service, please contact us through our official customer support channels.

THOMAS — refined essentials, timeless details.